Q & A


How does the whole decluttering process work?

During our initial phone call or chat session you would describe your organizing needs and preferred timeline. This information could also be provided via email with attached pictures of your space. We would then book a time to do a free in-person or video consultation to get a sense of the project scope and see if we are a good fit. Next we would do some planning about the best approach and get started!

Will I need to buy any supplies or organizing equipment before you come?

Nope! The process of decluttering and organizing generally involves reducing the volume of items in your space. We want to get a sense of how many of your favorites you will be keeping before we think about how best to contain them. As much as possible we want to use what you already have on hand to avoid unnecessary expense and keep things simple!

How long will my project take?

The overall duration of a project can be based on a variety of factors including the scope, timeframe or budget you have in mind. If you just need some guidance for clearing out your closet or tackling the garage, a few standalone sessions might be sufficient to get you launched. On the other hand, if there has been a gradual accumulation of stuff in your space over the years, you may want to tackle it in more manageable chunks and setting up a weekly or monthly session might feel like the best way to keep motivated over time. If you are preparing for a move or renovation, more concentrated effort on a shorter timeline would be focused on preparing for the move-out date and then getting you set up your new space. If you have a specific goal that you are hoping to achieve with a set dollar amount in mind, our planning can be strategic to streamline the project and give you the best bang for your buck. Our initial complimentary consultation session will provide an excellent opportunity to identify your priorities and preferred approach.

Will you make me throw out all of my stuff?

Definitely not. Your items will never be disposed of without your express permission. A main priority at Clutter Therapy is to identify belongings that are most important and which help you live the life you envision for yourself. You are the boss of your stuff!

What will happen to the items we declutter?

That is totally up to you! However, Clutter Therapy can recommend and/or coordinate suitable sale, consignment, donation, recycling and disposal options for any items you are ready to release. Any items for donation can go to the organization of your choice. Not sure who to pick? We can suggest a range of local options who might be in need of specific things for their programs.

How involved will I be in the whole decluttering and organizing process?

Your level of involvement in the decluttering and organizing process is completely up to you. You may wish to be hands-on in order to make decisions about what to keep or release as we go through the sorting process. Alternatively, you may prefer to simply review items that have been pre-sorted into "recommended" keep, sell, donate or toss piles at the end of a session. When we are setting up or streamlining systems in your space, a certain level of input will be necessary to ensure that the design meets your needs. This may primarily involve answering questions about how you currently use your space and testing out proposed setups as we go along.

How do your online decluttering / organizing sessions work?

Virtual organizing primarily includes a combination of email and chat correspondence along with photographs of the space and live video sessions. Live video sessions can take place on your preferred platform such as Zoom, Skype, Facebook Messenger, or Whatsapp. A webcam, smart phone, tablet or laptop is required in order to have a visual of the space so guidance can be provided during the session.

What hours are you available?

Organizing sessions generally run between 9am and 5pm Monday to Friday (Pacific Time) but schedules can be flexible to meet your needs or your time zone. There is a 3-hour minimum for in-person sessions and a 1.5-hour minimum for online sessions. We require at least 24 hours notice for cancellations in order to reschedule your booking without penalty.

What payment methods do you accept?

Clutter Therapy sessions are billed by the hour. Payments by cash, cheque, credit cards, PayPal, or e-transfers are accepted upon receipt of invoice. Please ask us about online pre-payment and gift certificate options.
Note: the hourly rate does not include additional expenses such as organizing supplies (e.g., bins or baskets) or costs related to removal of items (e.g., junk pickup) or recycling drop-offs; These expenses would be approved and billed separately.

What are your COVID-19 policies?

Safety first! I will always wear a 3-layer mask when I am in your home and be mindful of following physical distancing recommendations. I will sanitize my hands upon arrival/departure and supply my own soap and towel for frequent hand washing throughout the day. I also will bring my own water bottle and packed lunch. Please reschedule your session if you are showing any potential symptoms of COVID-19 and I will do the same.

Please get in touch if you have any additional questions!